|ASIS&T 2006||START Conference Manager|
In this paper we argue that organized local groups are critical to the information landscape of communities precisely because they play important intermediation roles. Based on our field work conducted with community organizations in Hartford, Connecticut, we identified several broad strategies employed by problem-centered information intermediaries. First, they make information relevant for their constituents by distilling, tailoring, vetting, translating and compiling. Second, they use both formal and informal mechanisms to collect, share and refer information. Third, they prepare information for specific uses and disseminate information broadly to the community and locally to their target group. This constructed information role emerges out of the context and needs of the community. Moreover, these problem-centered information intermediaries are seen as trusted and credible knowledge sources among their constituencies. And though these civic intermediaries share characteristics with the broad information intermediary role of information professionals, they are different in their focus, purpose and even attitudinal perspective toward information.
|START Conference Manager (V2.52.6)|