- Educate and give information about security and privacy problems to patrons;
- Learn more about trust ourselves;
- try to understand patrons perspective, cultural and otherwise;
- People need to be wary of sources -- check facts, even of sources you think are trusted;
- In creating information systems, ensure information is secure;
"Librarian's like to search and everyone else likes to find". As librarians we are inclined to find the most accruate, timely information. However, depending on information need, a thorough, exhaustive search is not always necessary. This method may wind up pushing people away (e.g. Wikipedia for quick and dirty information about a topic;
response: most patrons can find the quick and dirty information, so if they come to information professionals, it is our responsibility tin enculcate idea that accuracy is important
response: leads to a marketing opportunity for us to teach patrons the value of quality informationresponse:Credibility is decreased if don't give patrons the correct answer from the start
response: is it our responsibility to find the best information or train patrons to find and assess information (i.e. self-reliance and responsiblity). We have to stop picking on/dismiss Google and give patrons tools to find good informationresponse: key is to instill awareness of assessing a quality information source
Is information good information or the best information?
Example: when buying a car, consult Consumer Reports but another person will only want to be sure front seat is comfortable.
response: speaks to information needs and fundamentals of a reference interview
response: patrons may avoid a librarian who spends too much time finding the *perfect* piece of informationresponse: Democracy of trust is exemplified with Google's popularity. The more people use a source, the more it is trusted