ASIS&T 2013 Annual Meeting 
Montrťal, Quťbec, Canada | November 1-5, 2013

 
Knowledge Management Using Social Media: A Comparative Study between Blogs and Facebook

Randolph Chun Ho Chan, University of Hong Kong
Samuel Kai Wah Chu, University of Hong Kong
Celina Wing Yi Lee, University of Hong Kong
Bob Kim To Chan, University of Hong Kong
Chun Kit Leung, University of Hong Kong

Monday, 3:30pm


Summary

Blogging and Facebook have gained increasing recognition as tools to support online information sharing and management. This study examined if, and in which aspects, blogs and Facebook scaffold and/or consolidate student usersí knowledge capture, sharing and application during their internship. A mixed-methods design was employed to investigate usersí practices and perceptions of blogs and Facebook in online information management. The study found that users generally hold positive perception on using blogs and Facebook for online knowledge management. In particular, Facebook appears to be a more facilitating platform for users to reflect upon prior knowledge, capture new experiences and provide feedback that is constructive to cultivating knowledge sharing environment. It was found that Facebook support the expression of social support among users, thereby reinforcing their motivation in participating in knowledge management processes.