Friday, November 6

9:00 a.m.-5:00 p.m.

This one-day workshop focuses on helping participants diagnose opportunities for knowledge management interventions that support the operational work of an organization. Through the workshop, participants will learn how to make the case for knowledge audits as critical to 21st century knowledge organizations – as critical to talent management and intellectual capital development as financial audits are to financial assets. Participants will learn how to conduct a knowledge audit, develop knowledge maps and conduct other KM diagnostics on the operational needs and organizational culture, to reach recommendations on possible interventions. They will also be introduced to the body of literature on this topic, so that they can walk away with resources to grow their understanding after the workshop. This workshop demonstrates approaches and techniques for tactical knowledge management interventions. This is not intended to be a knowledge management strategy development workshop.

Goals and Objectives

  • To understand the different forms of organizational knowledge and their matching strategies
  • To prepare a knowledge classification structure and definitions of types of organizational knowledge
  • To identify knowledge audit stakeholders
  • To be able to plan and conduct a knowledge audit and to perform KM diagnostics pertaining to both operational needs and cultural factors
  • To be able to build and analyze activity-based knowledge maps
  • To experience the challenge of assigning value to knowledge assets
  • To be able to develop recommendations for knowledge management interventions based on knowledge audits and diagnostic exercises
  • Assess value of knowledge assets – prioritizing knowledge management interventions

Presenters: Denise A.D. Bedford and Unnatti Mishra

Denise A.D. Bedford is an instructor at Georgetown University and Schulich School of Business, York University; visiting scholar at Coventry University; and distinguished practitioner, U.S. Department of State. Over the past 17 years, she has taught foundational and elective courses in knowledge management, communities of practice, economics of information, semantic analysis, business intelligence, enterprise architecture, intellectual capital management, knowledge audits, knowledge maturing modeling and information environments.

Unnatti Mishra is a knowledge analyst for the International Finance Corporation in Washington, DC. Her current interests focus on knowledge management strategy development, knowledge audits and assessments, and knowledge implementation.

Early bird:  Non-Members $285, Members $265, SIG/KM Members $255
Regular:  Non-Members $295, Members $285, SIG/KM Members $275