Mapping Research and Practices on AI in the Public Sector

More about this Workshop

This workshop examines opportunities to research how AI is adopted and used in public services. The primary goal is to map current AI research and practices in public services (e.g., emergency, law enforcement) within the ASIS&T community, build a network of researchers and practitioners, and develop shared resources (e.g., concepts, frameworks, best practices) that foster real-world impact. The workshop begins with presentations of case studies, including preliminary findings from our NSF-funded research in fire departments and 911 centers. Participants will present their own case studies and join a codesign exercise to map case findings, theoretical frameworks, implementation challenges, and strategies for adopting AI in the public sector. Through structured activities and small-group discussions, attendees will collectively visualize theoretical approaches, challenges, opportunities, and cases for public-sector AI. This collaborative workshop aims to spark new research avenues and partnerships that advance our understanding of AI’s roles in public services.