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Anderson & English: Usability of Books in Browsers

Steven Anderson and Eben English of the Boston Public Library were facing a good problem. Thousands of new book objects being ingested into their collection, and they needed a browser-based, platform-agnostic interface to allow users to read content online. So, they found four open source tools and started testing.

Check out the slides for details of the study's design, scope, and methodology, and for hugely useful practical advice -- lessons learned -- for organizations dipping a toe into the UX pool. My favorite? "Humans are unpredictable."

Whether you're testing ebook readers or something else, you'll find insightful ideas in these slides. Go for it!